FAQ – Questions & Answers

How can I place an order on E-Tactical?

You can place orders online through the website, via whatsapp or by physically going to our store. Scopri dove siamo

What if I don’t receive an order number?

If no order number appears, the purchase wasn’t accepted. Please try again or contact us.

Can I modify an order once placed?

Can the company refuse an order?

Yes. We may refuse shipping to customers with outstanding debts or previous issues.

Which payment methods do you accept?

Cash on delivery (Italy only), PayPal, credit cards, Klarna, bank transfer in advance and PostePay top-up.

Is cash on delivery subject to extra fees?

No, it’s free for shipments within Italy and its islands.

When is the PayPal payment charged?

The amount is charged immediately upon order confirmation.

Can I pay by bank transfer?

Yes. We’ll email our bank details for payment once the order is confirmed.

Which countries do you ship to?

We ship throughout Italy (including islands) and abroad.

How much does shipping cost?

Italy from €6.90 (free over €99). International from €15 (free over €499).

Which courier do you use?

We ship with GLS express courier.

How long does delivery take?

About 2 working days on average, excluding force-majeure delays.

Can I track my order?

Yes, a tracking link is emailed to you once the parcel is dispatched.

Who is liable for damage during transport?

Goods travel at the buyer’s risk. Any anomalies must be reported within 7 days.

Can I return a product?

Yes, within 14 days of receipt, according to Italian Legislative Decree 206/2005.

How do I start a return?

The item must be intact and in its original packaging. Go to Page Terms and Conditions

Who pays for return shipping?

Return shipping costs are always borne by the customer.

When will I receive my refund?

The refund is issued within 14 days after we receive and inspect the returned item. Go to Page Terms and Conditions

Are catalog products always available?

Availability can change in real time. Please wait for our confirmation email before paying by bank transfer.

How can I contact customer service?

Email [email protected] or call +39 351 7652676 (Mon–Fri 9:00-13:00 / 15:00-18:00 | Sat 9:00-13:00).